CLOSING THE LOOP FOR QUALITY MEASURES

Boost quality measures reporting such as MACRA, MIPS, etc. by when you receive referral and diagnostic documentation via fax, paper or electronic sources.

Many times, your patient meets with an outside provider you referred them to, but when the documents from that outside visit are received and not properly linked to that patient’s order in your EHR, you have a breakdown in both patient care and in quality reporting (MIPS High Priority Measure 374).

Due to this improper linking during your operations’ filing process, massive lists of open orders are typically found in your EHR. In fact, we’ve seen organizations with lists in the hundreds of thousands of open referral and diagnostic orders. If you have a list, chances are you’re working through those lists one by one, hoping to avoid what can happen if this isn’t handled properly:

  • Physicians aren’t alerted to review this critical patient information
  • Your patient is not contacted regarding the impact of that information
  • And, that open order in EHR remains open and causes downstream issues

The end result is more patient risk and, at the same time, less dollars tied to quality measures. Don’t believe us? Check out the #1 pick on ECRI’s top 10 patient safety concerns for 2019, test result management, and their concern over this “close the loop” workflow. Time to get this issue under control.

A Breakdown in Patient Care and Quality.

TAKE ACTION

If you don’t know if you have a quality metrics issue related to closing orders, immediately run a report in your EHR.  Then, see how many open orders you have and consider the potential consequences of each of those patients impacted.

If you’d like to do a more complete audit of your medical record document indexing workflow, download our 4 Step Patient Chart Audit Guide.

Closing the loop on outside referrals has never felt this automated.

HOW IT WORKS

healthcare quality measures
Quality measures in healthcare

“With over 100 locations and 600 providers standardization of medical record filing is difficult. SmartFiler™ is nimble and allows for custom rules based on our unique needs. Now our staff can focus their time on the most important part of medicine, taking exceptional care of our patients.”

600+ Physician Group
Epic EHR

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